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Straight-Through Processing (STP)

Straight-through processing (STP) is the automated handling of a transaction end-to-end without manual intervention. In insurance it means taking a submission or claim to a priced indication or settlement for cases that fall within defined rules.


Agentic AI extends STP to messier, judgment-heavier work than rules engines could handle, by reasoning over unstructured inputs. But STP is applied selectively: standard, in-appetite cases automate; complex or high-risk ones route to a human.

How much can go straight through is mostly a function of data quality and the line of business, and is widened as evaluation builds confidence.

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