Vendors circulate straight-through-processing rates with no neutral baseline, and readiness for the NAIC AI Model Bulletin — now adopted in roughly half the states — has never been measured. This benchmark asks carriers directly: real STP bands by line, FNOL automation, fairness testing, and where adjusters and underwriters actually sit in the loop.
By Evgeny Aleksandrov, Founder, BlackGrid · individual responses confidential
Who we're surveying
Claims, SIU, and underwriting leaders at US P&C and life/health carriers
Innovation and AI leaders at carriers and MGAs
Compliance leaders tracking NAIC bulletin adoption state by state
What we ask (~7 minutes)
FNOL automation and straight-through settlement share for simple losses, in bands by line
Underwriting STP today and what sets its ceiling — data, appetite complexity, explainability, or systems
NAIC readiness: the written AI program, unfair-discrimination testing, vendor diligence
Whether you could reconstruct an AI-influenced claim or quote decision end to end
What participants get
The benchmark report before public release
Your band versus the field, by line of business
Anonymity by design — only aggregates are ever published
Free checklist
Join the research panel
Leave your details and we'll send the survey link when fielding opens for your segment — and you'll get the report before public release. Only aggregates are ever published.